About LetsExchange
We are a team of blockchain enthusiasts on a mission to make crypto swapping effortless, secure, and accessible to everyone — no registration, no limits, no compromises.
Our Story
Founded in 2020, we've grown from a small startup to a global platform serving 170+ countries.
Who We Are
LetsExchange was founded in 2020 by a team of nine passionate blockchain entrepreneurs with a shared vision: to build the most user-friendly, secure, and transparent cryptocurrency exchange platform in the world.
What started as a small startup has grown into a global platform with over 50 team members spanning from Indonesia to Mexico, serving tens of thousands of users across 170+ countries. Despite our rapid growth, we remain committed to our core principles — non-custodial security, instant swaps, and zero registration requirements.
Our platform supports 3,000+ cryptocurrencies and leverages SmartRate technology to source the best rates from leading liquidity providers including Binance, OKEx, and KuCoin. Every transaction is protected by enterprise-grade SSL encryption and DDoS protection.
We believe that exchanging crypto should be as simple as sending an email. No KYC for basic swaps, no upper limits, and no hidden fees — just fast, secure, and transparent trades.
🏢 Company Details
Meet the Team
Our leadership team brings together decades of experience in blockchain technology, fintech, and cybersecurity.
Alex J.
CPO & Co-Founder
Chief Product Officer at LetsExchange. Former product advisor at Binance. Drives platform strategy, coin listings, and global partnerships.
Nadine Jin
Business Development Officer
Leads strategic partnerships and ecosystem growth. Key architect of collaborations with Exodus, Edge, SwapZone, and SwapSpace.
Tom Shelby
Head of Development
Oversees all technical infrastructure and security. Architected the platform to handle 5,000+ exchange requests per hour.
Gina Moor
Head of Content & Communications
Drives brand voice, content strategy, and community engagement. Led the blog redesign and global PR.
📍 Our team works remotely across 15+ countries, united by a passion for decentralized finance.
Based on 595+ verified reviews on Trustpilot
"ABSOLUTE EXCELLENT CUSTOMER SERVICE!!! Catherine was a delight to support me — she kept me informed every step of the way. 10/10 stars if I could give it."
Tom Demling
December 2025 — Verified User
"I had a transaction that didn't go through and began to panic. LetsExchange support was promptly contacted, friendly, professional, and resolved it quickly."
Brendan Hester
December 2025 — Verified User
"Customer service is amazing. Handled my issue with a transaction no problem and kept me informed along the whole process. Rare to see this kind of service!"
ARB Mollick
November 2025 — Verified User
"Great exchange experience! The process was smooth, fast, and completely hassle-free. The interface is clear and the transaction was completed exactly as expected."
Volodymyr Volodymyr
October 2025 — Verified User
"So far the last few transactions have all went through. The only negative is sometimes it takes 30 minutes to an hour, but that is the only issue. Rates are fair."
Verified User
November 2025 — Trustpilot
"Response was very quick and problem solved in less than an hour. Glad to see service with a real person, especially when everything is replaced with AI nowadays."
Verified User
October 2025 — Trustpilot
How to Exchange BTC to ETH
Swap Bitcoin for Ethereum in 5 simple steps — no registration required, no upper limits.
Choose BTC to ETH pair
On the LetsExchange homepage, select Bitcoin (BTC) in the "You Send" field and Ethereum (ETH) in the "You Get" field. Our SmartRate technology instantly finds the best available rate across multiple liquidity providers.
Enter the exchange amount
Enter the amount of BTC you want to exchange. Choose between a fixed rate (guaranteed for 30 minutes) or a floating rate. The estimated ETH amount updates instantly with zero hidden fees.
Provide your ETH wallet address
Enter your Ethereum wallet address where you want to receive ETH. Double-check the address — crypto transactions are irreversible. Optionally add a refund BTC address for extra safety.
Send BTC to the deposit address
LetsExchange generates a unique Bitcoin deposit address. Send your BTC from any wallet. The exchange starts automatically once your deposit is confirmed on the blockchain — typically 1 confirmation for BTC.
Receive ETH in your wallet
After blockchain confirmations, your ETH is sent to your address. Most swaps complete within 2–10 minutes. Track the status in real time on your transaction page with full transparency.